- We have many other clients to serve that have current contracts
- We could have been contacted earlier for this.
- They chose a competitor for a hosted solution and have now since realized their folly.
As a salesperson who wants to make the customer happy, it is always difficult to break it to a client that their expectations for cost or timeline are short. On the flip side, you have to be open about it in the first place and explain that you have to consult with others before giving final numbers. That way...if there is a significant difference, you can explain more readily.